GENERAL TERMS AND CONDITIONS OF SALE

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INTRODUCTION

Prior to booking and/or rental confirmation, the customer is invited to carefully read all of the clauses below.

“Landlord” refers to “Le Logis de Contie, 346 route de la Contie, Lieu-dit La Contie, 24590 Archignac”.
"Customer(s)" means any adult who books / rents several nights and stays in the lodging.

To make this document easier to read, the General Terms and Conditions of Sale are subsequently referred to as "GTCS" in the text below.

 

PURPOSE

The applicable GTCS are those defined in this document "General Terms and Conditions of Sale" and in the rental contract which specifies the terms and conditions, these documents being signed when booking by both parties.
No modification of the terms (erasure, deletion, etc.) can be accepted without the written agreement of both parties.

They constitute the booking and/or rental contract between the landlord, who operates and manages Le Logis de Contie, and the customer for a short-term stay as holiday lettings.

The booking and/or confirmation of the rental by the customer implies unreserved acceptance of the GTCS and internal rules below. Their acceptance and respect are deemed to be acquired as soon as the deposit paid.

By booking and/or confirmation of the rental the customer confirm that he agrees to comply with and accept these GTCS and the following information which will be provided.

The landlord undertakes to extend personally the warmest welcome to his customers, and to strive to do everything possible to make their stay and their discovery of the region as enjoyable as possible.

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1 – BOOKING - CONTRACT CONCLUSION – PAYMENT OF BALANCE

 

- BOOKING – LATE BOOKING

 

• The booking is deemed firm only after payment of a deposit and credit of the landlord's bank account, which is deductible from the final invoice. The deposit represents 30% of the rental fee. The contract, read and approved, dated and signed must be returned within 10 days at the latest.
  Upon receipt, the landlord will countersign the contract and return it to the customer.

Note : Without the bank clearing of the deposit, the booking is not considered confirmed, consequently the landlord reserves the right to dispose of the house until the his bank account is credited.

The booking concluded is in no way transferable, even partially, to third parties, natural or legal persons, unless written agreement of the landlord. Subletting of the accommodation, total or partial, is prohibited.
Failure to comply with this last paragraph rentails the immediate termination of the contract at the fault of the customer. The sums paid remain therefore acquired by the landlord.
 

• In case of late booking (less than 15 days before arrival), the total fee is required to confirm the booking.

 

- PAYMENT OF THE BALANCE

Without reminder from the landlord, the balance payment (tourist tax and additional options included) is required no later than 15 days before arrival (and credit of the landlord's bank account).
Note : Without the bank clearing of the balance payment of the rental at the latest 15 days before the arrival of the customer, the rental is not considered as confirmed, consequently the landlord reserves the right to dispose of the lodging, and the deposit is non-refundable.

When keys are handed over, the customer must provide a certificate of his Liability insurance policy, Resort guarantee.

The signing of the dated contract, preceded by the mention "read and approved", implies acceptance of these GTCS.

In winter, it is strongly recommended to book in advance to ensure the customer a warm temperature upon arrival.

No right of withdrawal : In accordance with article L121-21-8 of the Consumer Code relating in particular to the provision of accommodation services provided on a date or according to a determined periodicity, the customer does not have any withdrawal period, whatever or the booking method.

 

2 – PRICES – TOURIST TAX – PAYMENT METHODS

The prices displayed on this site (or mentionned in attached contract) are in €uros, VAT and rental charges included.

The tourist tax not included in the displayed price, calculated per person and per night, is added to the rental price when invoicing the balance. Minor children are exempt. The tourist tax is a local tax that the customer must pay to the landlord who then transfers it to the Public Treasury.

Are accepted, excluding any other means of payment: cash, ANCV holiday vouchers, bank wire transfers exclusively in €uros (bank details provided on request), and bank cheques cashable in France payable to Madame Schitz.
Any bank and transfer charges are the sole responsibility of the customer.

 

3 – CAUTIONARY SECURITY DEPOSIT – INVENTORY

Upon arrival at the premises, the customer will give the landlord a bank cheque for 700 €uros, as a cautionary security deposit, or the equivalent in cash against receipt.
In the event of refusal, the landlord may dispose of the premises again without having to refund the amount of the initial deposit paid.
Not cashed, the security deposit will be returned at the latest within 10 working days following departure, subject to a compliant inventory of fixtures, after checking the inventory for state of repair which must be conform to that drawn up when incoming, as per the following :

 

• Damage, breakages or loss reported by the customer.

The customer may give a cheque covering the estimated repair costs for damage, breakages or loss. In this case, the initial security deposit will be kept as a precaution, not cashed, then returned within one month, as well as the overpayment of the second cheque, with supporting invoices.

 

• Significant rental risks/damage/breakages, loss of keys or deliberate concealment by the customer.

 

The security deposit cheque will be cashed in full, then partially refunded within two months, after deduction of the costs of repairing the damage/breakages suffered, with supporting invoices.

 

• Inventory of the accommodation and its contents – Equipment & Services

 

The customer needs to check and sign an inventory (incoming and outgoing) of the accommodation and its contents.

A contradictory inventory of the accomodation and its contents, is drawn up in the presence of the customer.

The state of cleanliness of the premises on the customer's arrival must be notified as well.

Regarding care of the property, the cleaning is the responsibility of the customer during his stay and before his departure (including emptying the trash). An “end of stay cleaning” package is offered, the extra cost is indicated on contract.

The inventory is co-signed and drawn up in two copies, one of which is given to the customer.

This inventory is the only reference in the event of a dispute about the inventory.​

Furniture, bedding, household appliances, etc., are available to the customer, clean and in perfect working order :

- Kitchen: fridge/freezer, dishwasher, microwave, electric oven, 6-burner gas hob, coffee machine, electric coffee maker, Italian coffee maker, kettle, toaster, mixer, raclette set, dishware, household cleaning products. (user manuals for all devices, translated into several languages, are available).
- Laundry room: washing machine, electric tumble dryer, clothes dryer on feet, (user manuals available).
- Garden: wooden garden table with benches and chairs, "Chilean" deck chairs, gas barbecue.
- Iron and ironing board (in the Office)

Services included in the price :
- Wifi, Internet, landline phone to unlimited landlines, TV / DVD player, HiFi system, fans, hair dryer, books and magazines, board games.
- Bathroom linen (2 towels, 1 bath towel per person) ; Household linen (dishtowels, napkins, tablecloth, kitchen apron ; Bedlinen (sheets, blankets, mattress covers for beds/pillows/bolsters, bedspreads).
- Baby equipment (high chair, convertible cot with bed linen, changing table).

Charges included in the price : City water, gas (bottle), electricity, electric heating.

 

4 – LENGTH OF STAY

The accomodation is available to rent all year round, from 1st January to 31st December.

The minimum length of stay is 7 nights in High Season (July and August) and 5 nights over the remainder of the year is required, and for a maximum non-renewable duration of 90 consecutive days, in accordance with legislation in force.

The service is granted for the sole purpose of holiday lettings and is seasonal in nature.
The holiday letting agreement, accepted by the customer, is concluded for a fixed period determined when booking. Accordingly the customer agrees and accepts that he is not offered any rights to the accommodation other than the right to occupy the accommodation as holiday accommodation for the period of the booking. Under no circumstances may the customer claim any right to remain in the accomodation at the end of the stay, unless agreed in writing by the landlord by means of a contractual amendment signed by both parties.

5 – CHANGES AND CANCELLATIONS / REFUND POLICY

Cancellations can significantly affect the management of the cottage, which forces the landlord to a strict cancellation policy.

The customer's attention is drawn to the fact that no cancellation insurance is included in the prices.
If the "Resort Guarantee" of the customer's housing contract includes the "Holiday Cancellation" clause, this may possibly allow him to be refunded.

 

• CANCELLATION BY THE CUSTOMER

 

- Any cancellation must be notified to the landlord by registered mail with acknowledgment of receipt and by email.
- If the cancellation occurs more than 30 days before the start of the stay, only the deposit remains with the landlord.
- If the cancellation occurs less than 30 days before the start of the stay, the deposit remains acquired and the landlord reserves the right to claim the balance of the price of the rental.

- If the customer fail to arrive the scheduled arrival date and he does not let the know that he is arriving later, the landlord may treat the booking as having been cancelled by the customer. In this case, the landlord may dispose of the rental property and the customer will not be refunded any money he has paid.
- Any stay begun is due in full if it is interrupted by the customer, for any reason whatsoever.
 

• CANCELLATION BY THE LANDLORD THROUGH NO FAULT OF THE CUSTOMER

 

In case of landlord cancellation, the customer is informed by email.

All sums paid by the customer are refunded within a maximum of 14 days following the termination of the contract.

6 - ARRIVAL | DEPARTURE

 

The customer can arrive on the start date of the rental periode 5pm onwards. In case of late or delayed arrival beyond 8pm on the start date of the rental period, the customer must contact the landlord to make him aware.

The customer must leave by 10am on the last day. An additional night will be charged for any delay.

7 - ACCOMMODATION CAPACITY

 

For reasons of comfort and insurance, the lodging is designed to accommodate a maximum occupancy of five (5) guests. No extra beds, children's beds or baby cots may therefore be added.

The contract is drawn up for a specific number of people. More people than the contract states to stay overnight in the accommodation is not allowed as this is not covered by insurance.

If the number of occupants exceeds the number of people initially planned and/or the accommodation capacity, the landlord is entitled to refuse the extra persons. In this situation, any modification or cancellation of the stay is considered to be at the customer's initiative. Therefore, in the event of departure of a greater number of people than those refused, no refund can be considered.

 

8 – ACCESSIBILITY | SITE SECURITY

Infrastructure and access are not equipped accommodating disabled persons.

The house, its immediate surroundings and its entire environment are unsecured and may be potentially dangerous for children. The cottage is located on the edge of the road and the garden is not enclosed, making it unsuitable for families with children.

9 – PETS NOT ALLOWED

Pets are not allowed. If the customer fails to comply with this clause, the landlord is entitled to refuse him.
This refusal can in no way be assimilated to a modification or breach of contract at the landlord iitiative, so that in the event of the customer's departure, no refund can be considered and the amount of the rental remains acquired by the landlord.

 

10 – RESPECTFUL BEHAVIOR | APPROPRIATE USE OF PROPERTY

Customer is asked to respect certain rules of good manners to ensure the peace and quiet of the premises and the comfort of all.
For everyone's satisfaction and well-being, customer undertakes to respect, and ensure respect, for the peaceful nature of the premises and to use them in accordance with their intended purpose.
Music must only be played indoors and in moderation.
Any disrespectful attitude towards the neighborhood (breach the peace or otherwise act in a way which may disrupt or affect the enjoyment of others) and/or facilities may result in the immediate cancellation of the contract.
The consequences of non-compliance with this point are the sole responsibility of the customer.
For safety and insurance reasons, it is forbidden to light fires in the chimneys, therefore their flues have been sealed off.
 

Only people who have booked are authorized to enter the house and, in fact, to use it.
The entire cottage is strictly non-smoking, as are the outside areas.
Customer is also expressly requested not to smoke in the windows and not to light candles.

 

Given the increased risk of fire, it is strictly forbidden to throw cigarette butts on the ground and to leave any glass object in outdoor areas.

For obvious reasons relating to the proper functioning of the sanitary facilities, nothing but toilet paper should be thrown into the toilet bowls. Wipes, handkerchiefs, tampons and sanitary napkins, cottons, or any other waste whatsoever and likely to damage or obstruct the pipes, must imperatively be thrown into the rubbish bins provided for this purpose nearby.
The customer is responsible for disposing of his own household waste during their stay.
The house is not connected to any sewage system. Given the sanitation system in place (wastewater tank / septic tank), it is strictly forbidden to use bleach or any other unsuitable cleaning product (such as chemical drain clog remover. Failing which the customer will be liable for any costs incurred in restoring the damaged equipment.

The customer is requested not to eat or drink in the rooms, nor do laundry in the bathrooms.

The customer is asked not to use the bathroom linen for removing make-up or cleaning shoes. The landlord reserves the right to charge the replacement cost of any linen stained by these products.

The customer is not authorized to move and/or modify the installations whatever they are and any reason whatsoever. Failure to comply with this clause will result in the customer being liable for any repair costs that may be necessary.

 

        >>  WIFI – INTERNET – NETWORK, use and access

 

Access to Wifi/ Internet is free and unlimited, however please note that illegal downloading is prohibited under current legislation. The customer undertakes not to use the connection for activities and/or purposes that are reprehensible, immoral or that could result in the landlord being held liable. Including to access, download and/or send, and/or receive content that is illegal under French law, in particular with regard to rules relating to intellectual property and/or cybercrime.

The use of peer-to-peer (P2P) software is also prohibited.

In the event of fraudulent use, the landlord will be obliged to report it and pass on the offending customer's personal details to the relevant authorities.

The customer is solely responsible for the use he makes of his personal equipment, or the activities of his own material on the Logis de Contie network.
The customer accepts the risks associated with the use of a WIFI network and an Internet connection, and is therefore advised to increase the level of protection of his firewall and antivirus software.
The landlord cannot be held responsible for any damage/breakages to the customer's equipment when using the network.

 

11 – SMOKING BAN – DAMAGE/BREAKAGES – LOSS OF KEYS

In accordance with the legislation in force for any establishment open to the public and intented to collective use, the entire house is STRICTLY non-smoking. The same applies to the outside area to avoid any risk of fire and spreading to nearby homes and forests.

If tobacco odours are detected in the house, causing discomfort to subsequent customers, and forcing the landlord to cancel the next booking, as well as to deodorize the drapes, carpets, bedding and all fabric coverings, and also from premises, a compensation will be claimed for financial losses and costs incurred.

The customer is responsible for all guests staying at the accommodation and the things they do (and do not do) even if the customer do not stay all time at the gîte during the stay. The customer is responsible for and agree to reimburse to the landlord all costs incurred as a result of any breakage or damage in or to the lodging which is caused by customer or any members of the party or any other persons invited into the lodging. The landlord can ask for an extra payment from the customer to cover any such costs.

The landlord expects the accommodation to be left in a clean and tidy state on departure. If, in the landlord’s opinion, additional cleaning is required, the customer will be liable to the landlord for the extra cost of this cleaning. The customer undertakes to return the cottage in perfect condition as he received it, to leave all the objects present on arrival, and to declare and assume financially for any degradation for which he is responsible. Any damage or soiling caused by cigarettes, food, drinks or for any other reason will be charged at the cost of repair or replacement.
In the event of a problem, the customer will have to engage his Civil Liability.

A key is handed over on arrival, allowing free access to the property. A second key can be provided.
In the event of loss, the customer will be billed a flat-rate fee for the reproduction of duplicate keys.

 

12 – THEFTS AND ACCIDENTS – LIABILITY | INSURANCE

The customer must be covered by a civil liability insurance policy "Resort guarantee", valid for the duration of the stay and provide the landlord with proof of this (certificate) on the day the keys are handed over.

The customer is responsible for all damage (personal injury and/or damage to property) and claims arising as a result of his actions. Consequently, he is invited to take out «Civil Liability cover, Resort Guarantee» for these various risks (mandatory in France).
As this cover is generally included in the comprehensive home insurance policy (at least in France), customer must activate it beforehand for the duration of his stay. If this is not the case, he must take out extended cover.

The landlord declines any responsibility in the event of theft, loss, damage and breakages to belongings and items the customer owns (whether valuable or not) occurring on the property, and/or in the event of damage or injury to persons on the property, whatever the cause.

If the customer is absent, even for a short time, it is recommend that do not leave any valuables or papers in the gîte.
The customer must also ensure that all exits are locked before leaving the premises.

USE OF THE FRENCH LANGUAGE AND PRIMACY OF FRENCH

The authentic language is French. In accordance with the law 94-664 of 04 August 1994, the offers, General Terms and Conditions, internal regulations and/or commercial policies laid out on this site intended for customers, are written in French.
As a courtesy, an automatic commercial translation of the site is offered, however the terms are not contractually binding. See the disclaimer for translation in the Conditions General of Use.

The French language will prevail over any other translation in the event of any dispute, litigation, difficulty in interpreting or executing these GTCS and, more generally, concerning relations between the parties.

DISPUTES

This contract is governed by French law. Any disputes to which the contract may give rise, concerning its validity, interpretation, execution, termination, consequences thereof, shall be submitted to the competent courts under the conditions of common law. The contract and its consequences are subject to French law.
Since 1 October 2023, it is mandatory to attempt to resolve disputes amicably before taking legal action relating to payment of a sum not exceeding €5,000 (Decree no. 2023-357 of 11 May 2023).
Justice conciliator: https://cdad-dordogne.fr/conciliation-et-mediation.html

MODIFICATION OF THE GTCS

These GTCS may be amended at any time without notice.

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BOOKING VIA LANDLORD'S WEBSITE
(https://logisdecontie.wixsite.com/gite) 

 

If the booking is made directly with the landlord via the aforementioned website, in this case, the customer acknowledges having read and understood the General Conditions of Use and Legal Notices.